Return & Refund Policy

At RockHollow Outfitters, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days of the original delivery date.

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• Products must include original tags and packaging
• Proof of purchase or order confirmation is required

Items returned that show signs of wear, damage, or misuse may not qualify for a refund.

Non-Returnable Items

The following items are non-returnable:

• Final sale or clearance items
• Gift cards
• Personalized or custom-made products
• Used or damaged items caused by customer misuse

Refunds

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing times may vary depending on your bank or payment provider
• Shipping costs are non-refundable unless the item arrived damaged or incorrect

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order information.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the product and packaging.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.

We recommend using a trackable shipping service, as RockHollow Outfitters is not responsible for lost return packages.

Contact Us

For return or refund questions, please contact:

RockHollow Outfitters
Maine, USA
Website: RockHollowOutfitters.com